Your calls. Our people. One seamless service.

Professional call handling from an experienced team that works as an extension of your business.

When we answer your phone,
we're representing your business.

More than just an answering service.

We take the time to understand how you work, how you want your calls handled and what matters to your customers.

Our experienced, long-serving team provides professional inbound call handling for businesses and organisations of all sizes, adapting our service around the individual needs of every client.

Whether you need occasional support, overflow call handling or a complete 24/7 service, we’re here when you need us.

Why Message Link?

The People Behind Every Call Make the Difference

We Get to Know Your Business

We take the time to understand how you work, how you want your calls handled and what matters to your customers.

Experienced People

Our long-serving, well-trained team provides professional call handling you can rely on.

An Extension of Your Team

We represent your business professionally, handling calls as though we were part of your own team.

Flexible Support

From occasional cover and overflow calls to a complete answering service, our support is built around you.

Real People, Real Conversations

Give your customers the reassurance of speaking to a helpful person rather than an automated system.

Here When You Need Us

Daytime, evenings, weekends or 24/7, we can provide the level of cover your business needs.

Telephone Answering

Can't always get to the phone? We'll answer your calls professionally in your company name, take messages and make sure important enquiries reach the right person.

Call Handling

From customer enquiries and call transfers to messages and additional telephone support, our experienced team can become a seamless extension of your own.

Out of Hours Support

Keep your business available after you've finished for the day. Our team can handle evening, overnight, weekend and emergency calls according to your agreed procedures.

How can we help?

Call support built around your business

Free up your working day

When answering the phone gets in the way of doing the job...

Whether you’re with a customer, out on the road, managing a busy team or simply don’t have enough hours in the day, constantly stopping to answer the phone can get in the way.

Message Link gives your customers a real person to speak to while you get on with running your business.

We can answer in your company name, take messages, transfer calls, handle enquiries and follow procedures tailored specifically to your organisation.

Who we help

Call support tailored to your organisation

Every organisation works differently. That's why we adapt our call handling around your customers, your team and the way you work.

Small Businesses

Professional telephone support that lets you concentrate on running your business without missing important calls.

Housing Associations

Reliable call handling for residents, including out-of-hours enquiries and agreed procedures for escalating urgent issues.

Healthcare

Professional call handling for healthcare organisations, with enquiries managed according to your agreed procedures.

Professional call handling from an experienced team.

drop us a line and keep in touch