Some need help during busy periods, others need a reliable service outside normal working hours, and some simply want the reassurance that someone is always there to answer. At Message Link, we provide flexible inbound telephone support that adapts to the way your organisation operates. Our experienced team takes the time to understand your requirements, helping your customers receive a professional, personal response.
Never let a busy working day get in the way of an important call.
When you’re meeting customers, working on site or simply unable to get to the phone, Message Link can answer on your behalf.
We answer in your company name, take messages and ensure enquiries are passed on according to your instructions.
It’s a straightforward way to give your customers a helpful, professional point of contact without employing a dedicated receptionist.
More than simply taking a message.
Some calls need more than a basic answering service.
Our team can manage incoming enquiries, transfer calls, take detailed messages and follow procedures tailored to your organisation.
Whether you need support with everyday enquiries or a more structured approach to handling calls, we work with you to understand what’s required.
Your working day might finish. Your customers’ needs don’t always follow.
Important enquiries don’t always arrive between nine and five.
Message Link can provide evening, overnight, weekend and out-of-hours telephone cover, giving callers a real person to speak to when your own team is unavailable.
From taking messages to following agreed procedures for urgent enquiries, we help your organisation remain accessible beyond its normal opening hours.
Not sure which service is right for you?
Tell us how your business currently manages incoming calls and where you need additional support.
We’ll help you explore an approach that works for your organisation.
